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I purchased a theme on 2024/4/2, but the license key I was sent is invalid and I’m unable to use it. I’m in a very difficult situation as I have my commercial website stopped, waiting to update it. Please send the correct license key immediately.
When I try to email the [email protected] address, I receive an undeliverable mail notification, and when I try to contact you through the contact form, I’m not even getting an automated reply. I’m not familiar with how to use this support forum properly. In any case, please respond urgently.
I’m not sure which country your company is located in, but since this involves money, please respond to this urgently.
I purchased one of your products in good faith, but the code provided to me is invalid, rendering the product completely unusable. This egregious error on your part has resulted in a significant waste of my time and has caused substantial harm to my business. As the vendor who sold me this critically defective item, your company bears full responsibility for this unacceptable situation. I expect that you will take immediate and appropriate steps to resolve this issue and provide me with fair and adequate compensation. Prompt attention to remediating this problem is absolutely crucial, as the impact on my operations continues to grow. As a valued customer, I trust that you will address this matter with the utmost urgency and in a fair manner – anything less would be wholly unacceptable.
I purchased a product, but the license key provided was invalid. Do I need to file a criminal complaint for fraudulent activity and potentially put the site operators on an international wanted list?
The website states a response time of 6-8 hours, but the time limit is approaching. Have I been scammed by a fraudulent site? Do I need to request that the site operators be put on an international wanted list?
Are the contact form and email servers for this site still functioning? Is this website a fraudulent one? Have I been scammed by a fraudulent site?
Unless adequate compensation is provided, I may have no choice but to consider filing a fraud complaint.
This website does not seem to have any information about the site operators. In Japan, all online retailers are required by law to publicly disclose their location and other details, but is that not the case in your country?
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